Information We Collect

When you use our educational services, we gather different types of information to provide you with the best learning experience. Some of this happens automatically, while other information you choose to share with us directly.

Personal Information You Provide

• Contact Details: Your name, email address, phone number, and mailing address when you register for courses or contact us
• Educational Background: Information about your current knowledge level and learning goals to help us recommend suitable courses
• Payment Information: Billing details and transaction records when you enroll in paid programs (processed securely through third-party payment providers)
• Communication Records: Messages you send us through email, contact forms, or during support interactions

Automatically Collected Data

• Technical Information: Your IP address, browser type, device information, and operating system
• Usage Analytics: How you navigate our website, which pages you visit, time spent on different sections, and course completion rates
• Learning Progress: Quiz results, module completion status, and interaction with educational materials

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to improving your educational experience or running our operations smoothly.

• Course Delivery: To provide access to learning materials, track your progress, and issue certificates upon completion
• Communication: Sending course updates, educational resources, event notifications, and responding to your inquiries
• Platform Improvement: Analyzing usage patterns to enhance our content and user interface
• Payment Processing: Managing enrollments and processing transactions securely
• Legal Compliance: Meeting our obligations under Thailand law and maintaining accurate business records
• Security: Protecting against fraud, unauthorized access, and ensuring platform stability

Data Sharing and Third-Party Services

Running an online education platform means we work with certain trusted partners. Here's who might see your information and why.

Service Providers We Work With

• Payment Processors: Secure payment gateways that handle financial transactions (they never share full payment details with us)
• Email Services: Platforms that help us send course updates and educational content
• Hosting Providers: Companies that store our website data and ensure platform availability
• Analytics Tools: Services that help us understand how people use our platform to make improvements

Each of these partners signs agreements requiring them to protect your data and use it only for the specific services they provide to us. We don't just hand over information carelessly.

Legal Requirements

Sometimes we're legally obligated to share information with authorities. This happens when Thai government agencies request data for legitimate purposes like tax compliance, legal investigations, or court orders. We only share what's specifically requested and nothing more.

Your Rights Under Thailand PDPA

Thailand's Personal Data Protection Act gives you real control over your information. These aren't just theoretical rights – we've built systems to make them practical and accessible.

• Access Right: You can request a copy of all personal data we hold about you, delivered within 30 days
• Correction Right: Found outdated or incorrect information? You can ask us to fix it immediately
• Deletion Right: Request removal of your personal data when it's no longer needed for educational purposes (subject to legal retention requirements)
• Restriction Right: Limit how we process your data while maintaining your account access
• Portability Right: Get your data in a commonly used format to transfer to another service
• Objection Right: Opt out of certain data processing activities like marketing communications
• Complaint Right: File concerns with Thailand's Personal Data Protection Committee if you believe we've mishandled your information

Data Security Measures

We've implemented multiple layers of protection to keep your information safe. No system is perfectly secure (anyone who claims otherwise is lying), but we take reasonable precautions that match industry standards.

Technical Protections

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive personal information in our databases
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup systems with encrypted off-site storage

Organizational Measures

• Limited staff access to personal data on a need-to-know basis
• Regular privacy training for all team members
• Confidentiality agreements with employees and contractors
• Documented procedures for handling data breaches

If we ever experience a data breach affecting your information, we'll notify you within 72 hours as required by Thailand law, along with details about what happened and what we're doing about it.

Data Retention and Deletion

We don't keep your information forever. Different types of data have different retention periods based on educational needs and legal requirements.

Retention Periods

• Active Student Records: Maintained while you're enrolled in courses plus 5 years after completion for certificate verification
• Financial Records: Kept for 7 years as required by Thailand tax law
• Marketing Communications: Until you unsubscribe or request deletion
• Technical Logs: Typically retained for 12 months for security and troubleshooting purposes
• Support Communications: Maintained for 3 years to track service quality and resolve disputes

When retention periods expire, we securely delete or anonymize your data. Deletion means complete removal from our systems, while anonymization strips away identifying details so the data can't be traced back to you.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device that help the site remember you and work properly. Some are essential for basic functionality, while others help us improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for login, security, and basic site navigation (you can't disable these without breaking the site)
• Analytics Cookies: Help us understand which content is most useful and where people get confused
• Preference Cookies: Remember your settings like language preferences and display options

Most browsers let you control cookie settings. Check your browser's help section to learn how to block or delete cookies, though doing so might affect how the site works.

International Data Transfers

While we primarily operate within Thailand, some of our service providers (like cloud hosting companies) may store data on servers located in other countries. When this happens, we ensure these transfers meet Thailand PDPA requirements.

We only work with providers in countries that offer adequate data protection standards or who agree to follow equivalent safeguards. Your information doesn't just float around internationally without proper protections.

Children's Privacy

Our educational programs focus on financial analysis basics, which we consider appropriate for adult learners. We don't knowingly collect information from anyone under 18 years old without parental consent.

If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss enrollment options and provide necessary consent. If we discover we've accidentally collected data from a minor without proper authorization, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you by email and post a notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we last modified this document. We encourage you to review it periodically, especially before providing new personal information or enrolling in additional courses.

Marketing Communications

We send educational content, course updates, and event notifications to students and prospective learners. You control what you receive.

Every marketing email includes an unsubscribe link. Click it once and you're off that list – no need to contact us separately. You'll still receive essential communications about courses you're enrolled in, but the promotional stuff stops immediately.

Even after unsubscribing from marketing emails, we might still contact you about important account issues, security alerts, or changes to our terms and policies.